We place people at the heart of what we do.

Rachel Dorman
Director and Owner

Rachel founded Shire Hearing Centres in 2008 while raising her two young children. Over the years, she has successfully grown the business and now employs a dedicated team. Although Rachel now runs the clinic part-time, her primary focus is on empowering her staff to provide compassionate care to those seeking hearing rehabilitation.

Following the loss of her husband, who was also a director, in 2020, Rachel has become even more determined to succeed. Her efforts are a tribute to his memory, and she knows he would be proud of the work she continues to do for their family and the community.

Rene Chang
Audiologist

Rene is our Audiologist who works between all of our clinics. Rene completed her training at Macquarie University, earning a Bachelor of Speech and Hearing Sciences and then completing her postgraduate Masters in Clinical Audiology. She holds a Certificate of Clinical Practice and is fully accredited with Audiology Australia (AA). Rene started her career specialising in adult hearing rehabilitation and hearing aid fittings and has since expanded her experience and interests into paediatric testing and cochlear implant rehabilitation.

Rene shows true empathy and understanding to each client that walks through our doors, acknowledging that everyone has their own unique story. She takes the time to explain the whole process to make you feel at ease throughout the journey. From the initial consultation, trial to the fitting of hearing aids, she makes sure clients are well informed.

Understanding that it is a huge decision for some to walk through our doors, Rene makes clients feel comfortable from the first minute the consultation starts. Rene’s soft and funny nature is a huge hit with children, especially when testing can sometimes be challenging.

You are guaranteed to always be greeted with a warm, friendly smile from Rene.

Peter Smith
Audiologist

I retrained in hearing many years ago and have enjoyed using digital technology to bring back clear hearing to people who have been struggling with communication. 

Previously I worked as an optometrist and it has been interesting to see the parallels and differences between these two important senses.

With my wife, three children and a grandson, I am keenly aware of the importance of family time and hearing conversation easily.

It has been my privilege to apply my efforts to ensure that people can enjoy these simple pleasures that can be so easily impacted by age or injury.

Come in and see us soon - Peter

Krystal Allen
Audiologist

Introducing Krystal Allen, a dedicated Audiometrist whose journey from experiencing her own hearing loss due to otosclerosis inspired her to embark on a path of healing and empowerment for others.

Motivated by her personal struggle, Krystal pursued Audiometry with unwavering determination, redefining her life's purpose as a clinician.

With a heart full of empathy and a passion for making a difference, Krystal thrives on reconnecting individuals with the symphony of life's sounds, enabling them to cherish moments with loved ones once again.

Her favorite sounds? The infectious laughter of her son and the effervescence of bubbles in her champagne.

We are thrilled to welcome Fiona Eyres to our team as our new Business Development Manager. Fiona will be overseeing our marketing and advertising efforts, and we are excited about the expertise she brings to the table.

Fiona joins us from Playgroup NSW, a not-for-profit organization where she excelled as a Program Manager for Community and Volunteer Engagement. Her impressive background in Business Development, Sales, and Marketing includes roles with global leaders such as Nike and Coca-Cola. Fiona is passionate about building relationships, fostering community engagement, and making a positive impact—qualities that make her a valuable addition to our team.

For information on our services or to discuss how Shire Hearing can support your practice, club, or community, please contact Fiona at Marketing@shirehearing.com.au.

Lindsay-Ann Knowles
Practice Manager

Having been part of our team since 2017, we can rest assured that anyone who walks into our clinic is greeted by a warm smile from Lindsay-Anne.

Lindsay-Anne has a genuine compassion for our clients’ needs and makes sure that they leave the clinic with smiles on their faces. She is proud to say she has lived her entire life in Engadine.

What our clients have to say about Lindsay: 

“I highly recommend Lindsay-Ann-Knowles for her dedicated service which she gives me whenever i have a small problem or need batteries for the aids. She is professional and knows exactly how to accommodate my needs, and my father’s as well.”

David McDonnell

Vicki Forrest
Receptionist

Vicki previously had worked in the Travel Industry on and off for about 20 years, sadly with the covid pandemic , the Travel industry was hit hard.

Luckily for Shire Hearing, Vicki applied for a position as receptionist at our Engadine clinic.

Vicki is very well known in the Engadine community, having handled many a holiday booking, with some of her Travel clients now following her to Shire Hearing.

Vicki has a beautiful personality and makes each and every client feel at ease as soon as they walk in the door.

Laura Godbier
Receptionist  

Laura is our receptionist that works over our clinics in Engadine and Cronulla.

Laura is incredibly bubbly and warm and is always smiling.

Laura takes the time to make each client feel special as soon as they walk in the door, and they always leave smiling.

Laura is relatively new to the Shire and loves how everyone is so friendly and welcoming, and what struck her about Shire Hearing was how close knit we all are.

Working at both our clinics gives Laura lots of variety but she is still able to form close relationships with our clients.