Hearing Services Program
Are You a Pensioner or a Veteran? You May Qualify for Free Hearing Services
Shire Hearing is an accredited provider of the Australian Government’s Hearing Services Program. If you’re a pensioner
or veteran, you may be eligible for free hearing aids and ongoing support.
Who Is Eligible?
You are eligible for the Hearing Services Program voucher scheme if you are an Australian citizen or permanent resident or live on Norfolk Island, are aged 21 years or older, and are:
- a pensioner concession card holder or their spouse
- a Veteran Gold Card holder or their spouse
- a Veteran White Card holder (hearing-specific conditions) or their spouse
- a member of the Australian Defence Force, including the:
- Permanent Navy
- Regular Army
- Permanent Air Force
- Reserves in continuous full-time service
- referred by an Inclusive Employment Australia provider.
A Commonwealth Seniors Health Card does not provide eligibility for the program.
Not sure if you’re eligible? Contact us or visit our clinic—we’ll help you check your eligibility and guide you through the process.
What's Covered Under the Hearing Services Program?
The Hearing Services Program provides access to a range of hearing services and devices, with varying levels of subsidy depending on your needs.
Fully Subsidised Services & Devices
If you’re eligible, the program fully covers:
- Hearing assessments – Comprehensive testing to determine your hearing needs
- Fully subsidised hearing aids – High-quality devices at no cost to you
- Device fitting and programming – Professional setup to ensure optimal hearing
- Annual reviews – Regular check-ups to monitor your hearing and device performance
- Ongoing maintenance and support – Repairs, cleaning, and adjustments as needed
Partially Subsidised Devices
If you prefer a hearing aid with additional features (such as wireless connectivity, rechargeable batteries, or advanced noise reduction), you may choose a partially subsidised device. The government covers a portion of the cost, and you pay the difference.
We’ll explain your options during your assessment and help you choose the best device for your needs and budget.
How to Access the Hearing Services Program at Shire Hearing
Getting started is simple. Here’s how it works:
Step 1
Check Your Eligibility
Call us or visit our Cronulla or Engadine clinic. We’ll check your eligibility and explain what the program covers.
Step 2
We Verify Your Voucher
We’ll verify your Hearing Services Program voucher and handle all the paperwork on your behalf.
Step 3
Get a Full Hearing Assessment
We’ll conduct a comprehensive hearing assessment to determine the best solution for your hearing loss.
Step 4
Get Fitted with Hearing Aids
We’ll fit and program your hearing aids for optimal performance. If you’re eligible for fully subsidised devices, there’s no cost to you.
Ongoing Support
We provide ongoing maintenance, annual reviews, and adjustments to keep your hearing aids working perfectly.
Why Families Across the Shire Trust Us With Their Hearing
We’re not just another hearing clinic. Here’s what makes Shire Hearing different.
- Count on Us for Hassle-Free SupportYour hearing aids come with full servicing during the warranty period. Need a quick clean or adjustment? Just drop in. No appointment, no fuss, no waiting around.
- Receive Care That's Tailored to Your Unique NeedsYour hearing is as unique as you are. We create personalised solutions based on your lifestyle, preferences, and hearing profile.
- Get Honest, Unbiased RecommendationsWe're independent, family-owned, so we're free to recommend what's truly best for you. Not what earns us the highest commission.
- Trusted by the Doctors Who Know BestLocal GPs refer patients to us because they know we prioritise proper care and genuine results over quick sales.
- You Take Your Time. No Rushed AppointmentsOur appointments are longer because you deserve time to ask questions, understand your options, and feel confident in your decisions.
- You're Family, Not Just a CustomerWe treat every client like family and build lifelong relationships. Our friendly, compassionate team is here for you, from your first visit to decades of care.
Hear it for yourself
“My introduction to Shire Hearing was with my mother who lives in Cronulla, I live in Wollongong. Rachel was very caring with my mother who will be 99 on Anzac Day 2020.
My experience with hearing aids started when I mentioned my tinnitus, during the conversation I realised Rachel was very knowledgeable and she told me when I started to lose my hearing, wearing hearing aids would help. They did!”
We had a lovely experience from booking to assessment. The clinic is accessible and they had loads of availability at the Engadine location. The assessor was gentle and relaxed and created a calm and fun environment for our child. 5 stars 🌟
Honestly the most amazing place to get your hearing tests done ✅. I’ve never felt more welcomed & safe before & highly highly recommend the lovely Krystal @ Engadine Clinic. Such great service and knowledge , I couldn’t recommend enough. Please choose Shire hearing Engadine for your next appointment ❤️.
What a great and calm experience! Krystal connected straight away with my toddler son, She took the time to play and engage with my son other than just for testing.
Usually my son is hard to get to cooperate with visual assessments of his ears, but he was happy and comfortable with Krystal.
Would highly recommend Shire Hearing Engadine!
Krystal at Shire Hearing was fantastic with our two neurodiverse boys. She had them cooperating, engaged and interested. And she picked up a previously unknown issue so we can look into it further. Fantastic experience and service!
They are amazing. Any issue with hearing aids they fix for free. Even if it’s just changing the filters. When I was choosing my new hearing aids they lent programmable ones to try and compare. I got the top ones in the end. The programs on the App are also designed just for me which helps adjusting in noisy environments.
Proudly Serving the Sutherland Shire Community
Shire Hearing has two convenient locations in Cronulla and Engadine, making expert hearing care accessible right here in the Shire community.
Cronulla Clinic
- Shop 10/38-40 Croydon Street, Cronulla NSW 2230, Australia
- (02) 9544 4466
- Monday to Friday (9AM - 5PM)
Engadine Clinic
- Shop 6/10 Waratah Rd, Engadine NSW 2233, Australia
- (02) 9520 4774
- Monday to Friday (9AM - 5PM)
FAQs
Find Out If You're Eligible for Subsidised Hearing Services
If you’re a pensioner, veteran, or meet other eligibility criteria, the Hearing Services Program can provide you with free hearing aids and ongoing support. Visit Shire Hearing to check your eligibility and get started.