Independent, Family-Owned Hearing Care in the Sutherland Shire
Who We Are
Shire Hearing is a boutique, family-owned hearing clinic passionate about helping people across the Sutherland Shire rediscover the sounds they love.
With two convenient locations in Cronulla and Engadine, we’re here to provide the Sutherland Shire with genuine, expert hearing care for people of all ages, from newborns to seniors, and everyone in between.
Who We Serve
We provide expert hearing care for everyone in the Sutherland Shire.
Children & Teens
From newborn hearing screenings to specialised pediatric testing, we make hearing assessments comfortable, engaging, and stress-free for kids of all ages.
Adults
Whether you're noticing early hearing changes or struggling in noisy environments, we help you stay connected to work, family, and the life you love.
Seniors & Pensioners
We offer compassionate care, free hearing assessments for eligible pensioners, and DVA services to support your long-term hearing health and quality of life.
How Shire Hearing Began
2008
Rachel founded Shire Hearing on a part-time basis,
working just two days a week from a single room inside
an optometrist’s office in Cronulla.
With a newborn baby at home, she was determined to build a hearing clinic where people
felt genuinely cared for and supported.
2010
As the business grew, Shire Hearing moved into a new complex in Cronulla, becoming our main headquarters. Rachel began building the team and foundation for what Shire Hearing would become.
2020
Rachel became even more determined to continue building the compassionate, community-focused practice they had created together.
The Engadine clinic was relocated to a larger facility, transforming from a visiting site into a full clinic with three clinic rooms and a dedicated earwax removal room.
Today
Shire Hearing now operates two fully staffed locations in Cronulla and Engadine, with a dedicated team of audiologists, clinicians, and support staff.
We’ve helped over 10,000 Australians across the Sutherland Shire hear better.
Our Values
Nurture, Empower, Care
We’re human-first. Your hearing journey is personal, and we’re here to support you every step of the way with empathy and expertise.
Long-Term Relationships
You’re not just a client; you’re family. We build relationships that last a lifetime, and our success comes from positive word of mouth.
Independent & Unbiased
We’re not owned by manufacturers, so we’re free to recommend what’s truly best for you. Not what earns us the highest commission.
Leading Technology, Personal Touch
We combine the latest hearing solutions with genuine, hands-on care. Innovation meets humanity.
Meet the People Behind Shire Hearing
Rachel Dorman
Rachel founded Shire Hearing in 2008 with a vision to provide personalised, compassionate hearing care to the Sutherland Shire. Now running the clinic part-time, she focuses on empowering her team to deliver the same exceptional care she’s always provided to the community.
Erin Bittruf
Meet Erin our Practice Manager! Erin brings over 28 years of experience in customer service, coordination, and team leadership. Erin has always loved working with people, and is passionate about making sure every patient feels comfortable, supported, and well looked after from the moment they walk through the door.
Peter Smith
Peter retrained in hearing care after years as an optometrist. With a wife, three children, and a grandson, he understands the importance of family connection. Peter is passionate about using digital technology to help people communicate clearly again.
Krystal Allen
Krystal’s personal experience with hearing loss inspired her to become a clinician and help others facing similar challenges. With empathy and passion, she reconnects people with life’s sounds, from her son’s laughter to the smallest everyday joys.
Truc McCallum
Truc is passionate about supporting individuals to feel heard, connected, and confident in their everyday lives. She believes that where hearing meets communication, connection begins.
Jennifer Morgan
Jen is one of the friendly faces you’ll meet at reception. After spending 25 years working in project administration, she now enjoys being part of the Shire Hearing team, getting to know our patients and making everyone
feel welcome.
Laura Godbier
Laura is the bubbly, warm face you’ll see at both clinics. She makes everyone feel special the moment they walk through the door, taking time to get to know each client and forming close relationships within the Shire community.
Lily Dorman
Lily is Rachel’s daughter and brings youthful energy and warmth to the team. Balancing university (studying International Relations), an audiometry traineeship, and her many talents, including singing, Lily greets every client with enthusiasm and genuine care.
Why Families Across the Shire Trust Us With Their Hearing
We’re not just another hearing clinic. Here’s what makes Shire Hearing different.
- Count on Us for Hassle-Free SupportYour hearing aids come with full servicing during the warranty period. Need a quick clean or adjustment? Just drop in. No appointment, no fuss, no waiting around.
- Receive Care That's Tailored to Your Unique NeedsYour hearing is as unique as you are. We create personalised solutions based on your lifestyle, preferences, and hearing profile.
- Get Honest, Unbiased RecommendationsWe're independent, family-owned, so we're free to recommend what's truly best for you. Not what earns us the highest commission.
- Trusted by the Doctors Who Know BestLocal GPs refer patients to us because they know we prioritise proper care and genuine results over quick sales.
- You Take Your Time. No Rushed AppointmentsOur appointments are longer because you deserve time to ask questions, understand your options, and feel confident in your decisions.
- You're Family, Not Just a CustomerWe treat every client like family and build lifelong relationships. Our friendly, compassionate team is here for you, from your first visit to decades of care.
Hear it for yourself
“My introduction to Shire Hearing was with my mother who lives in Cronulla, I live in Wollongong. Rachel was very caring with my mother who will be 99 on Anzac Day 2020.
My experience with hearing aids started when I mentioned my tinnitus, during the conversation I realised Rachel was very knowledgeable and she told me when I started to lose my hearing, wearing hearing aids would help. They did!”
We had a lovely experience from booking to assessment. The clinic is accessible and they had loads of availability at the Engadine location. The assessor was gentle and relaxed and created a calm and fun environment for our child. 5 stars 🌟
Honestly the most amazing place to get your hearing tests done ✅. I’ve never felt more welcomed & safe before & highly highly recommend the lovely Krystal @ Engadine Clinic. Such great service and knowledge , I couldn’t recommend enough. Please choose Shire hearing Engadine for your next appointment ❤️.
What a great and calm experience! Krystal connected straight away with my toddler son, She took the time to play and engage with my son other than just for testing.
Usually my son is hard to get to cooperate with visual assessments of his ears, but he was happy and comfortable with Krystal.
Would highly recommend Shire Hearing Engadine!
Krystal at Shire Hearing was fantastic with our two neurodiverse boys. She had them cooperating, engaged and interested. And she picked up a previously unknown issue so we can look into it further. Fantastic experience and service!
They are amazing. Any issue with hearing aids they fix for free. Even if it’s just changing the filters. When I was choosing my new hearing aids they lent programmable ones to try and compare. I got the top ones in the end. The programs on the App are also designed just for me which helps adjusting in noisy environments.
Proudly Serving the Sutherland Shire Community
Shire Hearing has two convenient locations in Cronulla and Engadine, making expert hearing care accessible right here in the Shire community.
Cronulla Clinic
- Shop 10/38-40 Croydon Street, Cronulla NSW 2230, Australia
- (02) 9544 4466
- Monday to Friday (9AM - 5PM)
Engadine Clinic
- Shop 6/10 Waratah Rd, Engadine NSW 2233, Australia
- (02) 9520 4774
- Monday to Friday (9AM - 5PM)
General FAQs
Ready to Experience Hearing Care That Feels Like Family?
Whether you need a hearing test, are ready to try hearing aids, or just have questions, we’re here to help. Let’s talk.